Aloha Card Shop PSA Grading Submission Terms & Conditions

Aloha Card Shop LLC (“Aloha Card Shop,” “we,” “our,” or “us”) facilitates the submission of trading cards and collectibles for grading by Professional Sports Authenticator (PSA) as a third-party service. These Terms & Conditions (the “Agreement”) govern the submission of items through Aloha Card Shop for PSA grading services.

By submitting items for grading through Aloha Card Shop, you agree to be bound by these Terms & Conditions. If you do not agree, you should not submit any items to us.

1. Nature of Our Services

• Aloha Card Shop is not a grading company and does not authenticate, assess, or assign grades to any items.
• We act solely as a submission facilitator, collecting customer items and forwarding them to PSA for grading.
• PSA is an independent third-party company responsible for all aspects of authentication, grading, encapsulation, and return shipping of graded items.
• All grading and related services are subject to PSA’s official policies, procedures, and Terms & Conditions, available at www.psacard.com.

2. Submission Eligibility & Requirements

To submit items through Aloha Card Shop for PSA grading, you must:

• Provide complete and accurate submission details.
• Agree to PSA’s Terms of Service, including their grading process and fee structure.
• Ensure that all items are properly protected and packed before handing them over to us. For online submissions, every card must be in a PSA-recommended Card Saver, with the card in a clean penny sleeve inside it.
• Acknowledge that PSA’s decisions regarding grading are final and non-negotiable.

Prohibited Items:

• We do not accept counterfeit, altered, or tampered cards.
• If PSA determines an item is inauthentic, altered, or otherwise ungradable, Aloha Card Shop is not responsible for refunds or adjustments.

3. Grading Fees & Payment

• The grading fee per card is the price shown for the service level you choose when you submit.
• Return shipping from PSA is added when your cards come back. Grading fees and return shipping are paid in the store when you pick up your cards.
• Walk-in submissions, where our team fills out the paperwork and protects your cards, also pay a paperwork fee at drop-off. Online submissions do not.
• Any additional fees due to PSA’s evaluation (e.g., if PSA upgrades the service level based on value) must be paid by the customer before the item is returned.
• Graded items are handed over only once everything due has been paid.

4. Estimated Turnaround Times

• All estimated grading turnaround times are provided by PSA, are in business days, and are subject to change.
• Aloha Card Shop has no control over PSA’s processing speed or delays.
• We are not liable for any missed deadlines, delays, or slowdowns in PSA’s grading process.

5. Liability for Loss, Damage, or Misgrading

(A) Items in Aloha Card Shop’s Possession

• Once your items are received by Aloha Card Shop, we will take reasonable care to secure and ship them safely to PSA.
• If loss or damage occurs while in Aloha Card Shop’s possession, our maximum liability is limited to the cost of the grading service selected, and not the potential market value of the item.

(B) Items in PSA’s Possession

• Once PSA receives your items, Aloha Card Shop is no longer responsible for any loss, damage, misgrading, or delays.
• PSA provides their own insurance and liability terms for lost or damaged items. Customers should review PSA’s policies at www.psacard.com.

(C) Misgrading or Disputes with PSA

• PSA’s grading decisions are final.
• If you disagree with a grade, you must contact PSA directly for reconsideration or review.
• Aloha Card Shop does not provide refunds, guarantees, or compensation for grades received.

6. Shipping & Insurance

• Aloha Card Shop will ship submissions using a secure, insured carrier.
• Customers may request additional shipping insurance for their items at an extra cost.
• If a package is lost or damaged while in transit to PSA, customers may be eligible for carrier insurance claims, but Aloha Card Shop is not responsible for reimbursement.
• For return shipping of graded items, PSA’s shipping policies apply.

7. Cancellation & Refund Policy

• An online submission can be changed or cancelled free of charge in your account until you drop your cards off.
• Once an item has been submitted to PSA, the order cannot be canceled.
• If you request a cancellation after drop-off but before we ship to PSA, we may allow it at our discretion, but a processing fee will apply.
• No refunds will be issued once PSA has begun processing the submission.

8. Indemnification

By submitting items through Aloha Card Shop for PSA grading, you agree to:

• Release Aloha Card Shop from any liability related to PSA’s grading services, turnaround times, grading accuracy, or item handling.
• Acknowledge that any dispute regarding grading, authentication, or valuation must be handled directly with PSA.
• Indemnify and hold Aloha Card Shop harmless from any claims, losses, or damages related to the grading process.

9. Changes to These Terms

Aloha Card Shop reserves the right to update or modify these Terms at any time. Changes will take effect upon posting. Continued use of our PSA submission service constitutes acceptance of any revised terms.

10. Contact Information

For questions or concerns regarding PSA submissions through Aloha Card Shop, contact us at:

Aloha Card Shop
Email: support@alohacardshop.com
Phone: 808-591-9955

By submitting items for grading through Aloha Card Shop, you confirm that you have read, understood, and agreed to these Terms & Conditions.